Terms & Conditions
Please carefully read the terms and conditions before using any of the services provided by KB Travels. By using any materials, information, products, or services of KB Travels, you agree to these terms and conditions. KB Travels holds the right to change or modify these terms and conditions at any time for any reason, without prior notice. Your continued use of the website and its services means you have accepted the modified terms and conditions. Please review the Terms periodically to ensure you are up to date regarding the terms and conditions.
General Disclaimer
KB Travels does not own any travel products. We are simply the bridge that connects the customers with the travel service providers like airlines, hotels, etc. The travel products on KB Travels are sold by third-party travel providers. The travel providers are responsible for their products, and you must understand and agree to the terms and conditions of the third-party travel providers before booking or purchasing their products through KB Travels.
If something should go wrong during the booking or travel period, KB Travels cannot be held accountable, and you must resolve your dispute directly with the travel provider in question.
Booking Terms
If you make a booking through Our Website for Travel Products, that booking is made with the Travel Provider named on the booking page and Our Website only acts as a user interface. Accordingly, KB Travels has no responsibility for the booking or the Travel Product because KB travels has no involvement in creating the description of the Travel Product, in defining the price and any fees, or in providing the Travel Products that you book. If you have any issues or disputes with your booking and/or the Travel Product, you agree to address and resolve these with the Travel Provider and not with us.
*All prices and offers are subject to change with availability. All taxes & fees included.
Promotion Terms
KB Travels generates promotion codes/ discounts from time to time which may be availed on the site.
KB Travels reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not, or withdraw it altogether without any prior notice.
In case of dispute with any party, KB Travels decision will be binding and final.
When you register with gozayaan.com, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.
Payment Terms
By making a payment using this site, you agree to the use of your personal details for verification and validation of your transactions to ensure no one else is using your credentials without your consent. You must also acknowledge that the details you provide us may be disclosed to third-party credit card payment gateway agencies for verification. Your personal details will not be used for any other purposes except to verify and confirm your identity.
Cancellation & Refund
KB Travels will follow supplier’s (Airlines/ Properties/ Bus/ Tour operator etc.) policy for cancellation/ re-issue.
For Domestic flight/ hotel/ bus/tours, KB Travels will not charge any additional service fee.
For International flights, KB Travels will charge BDT 300 as a standard service fee.
In case of refund/ re-issue, the customer must confirm KB Travels 48 hours prior to the travel date.
For Hotel, Domestic flights, Bus & Tour, the refunded amount may reflect in your account within 3 to 7 working days depending on your bank.
For International Flight, the refund process (If applicable) may take up to 3 weeks depending on the airline and your bank.
For any kind of refund, service charges and a convenience fee are non-refundable.
* In case of national emergency/ lockdown/ political unrest/ natural disaster etc., a standard refund policy may not be applicable.
This website is owned and operated by KB Travels Ltd., a global enterprise registered in Singapore. KB Travels operates in the following markets-
KB Travels Bangladesh
Level 10, NI Tower, Road 10, Banani, Dhaka 1213.
Last Update: 18-04-2022
