Refund/ Re-issue Policy:

Flight

• KB Travels follows airline’s cancellation and re-issue policy.
• To cancel/ re-issue, customer must confirm KB Travels 48 hours prior to the travel date.
• To cancel/ re-issue, customer needs to send an email to reservation.kbtravels@gmail.com attaching the e-ticket and briefly mentioning the requirements.
• Cancellation fee and a Standard service charge may apply in case of any change.
• Cancellation fee is shared by the Airlines and may get changed at any time.
• Service charge is only BDT 300 for International flight and BDT 100 for Domestic flight.
• For Domestic Flight, refund will get initiated (if applicable) after a successful cancellation and refunded amount may collect from our office or your payment gateway service within 3 to 7 working days depending on bank and airline policy. For International Flight, it may take up to 3 weeks or can take more time to process the refund depending on the airline ,bank and payment gateway service.

*Convenience fee is charged by the service provider & it is non-refundable.

Hotel

• KB Travels follows property’s cancellation policy.
• To Cancel a booking, customer must contact our office and confirm the cancellation.
• Cancellation fee may apply depending on the property and the time of cancellation.
• Date change is not possible for any hotel booking. Customer needs to cancel the previous booking and rebook with the new date.
• Booking for black-out dates are not cancellable or refundable.
• Refund will get initiated (if applicable) after a successful cancellation and refunded amount collect from our office or your payment gateway service within 3 to 7 working days or can take more time depending on bank ,your payment gateway service and Agoda policy.

*Convenience fee is charged by the service provider & it is non-refundable.

Tour

• KB Travels follows tour operator’s cancellation policy.
• To Cancel, customer must contact our office and confirm the cancellation.
• Please check the given policy under each tour before booking.
• Booking for black-out dates are not cancellable or refundable.
• Refund will get initiated (if applicable) after a successful cancellation and refunded amount collect from our office or your payment gateway service within 3 to 7 working days depending on bank and payment gateway service.

*Convenience fee is charged by the service provider & it is non-refundable.

Meet & Assist

 Arrival service :

• Receiving guest just after Immigration and see off at the Car/Coach.
• Receiving the Guest from the Boarding Bridge and transfer to Car/coach.
• Receiving the Guest from the Boarding Bridge, Assist in VOA (Visa On Arrival) and transfer to Car/Coach.
• Meet and assist payment is non-refundable.

Departure service:

• Receive from Car/Coach at Airport Entrance up to Immigration with use of our Lounge including refreshment-
• Receive from Car/Coach at Airport Entrance up to Boarding Gate and usages of Lounge-
• Meet and assist payment is non-refundable.